Job Title: Customer Service Executive
Salary Package: ₹18,000 – ₹32,000 a Month
Company Name: HSBC
Job Location: Hyderabad, Telangana
Qualification : Bachelor’s Degree
- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (
SLA’s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you will do:
Principal Accountabilities: How they are achieved/measured
Impact on the Business/Function
- Acquire and update knowledge on procedures on products.
- Receive or make calls from or to customers (internal & external).
- Provide information to customers based on requests made.
- Use Call model effectively and work within Collections MOS Framework
- Exhibit ownership of the business.
- Role Dimensions
- Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
- Ability to speak and understand English fluently
- Ability to write business letters and reports.
- Excellent conversational/ telephone skills.
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Flexibility to work in shifts
- Ability to build rapport with and relate to a wider range of people.