Job Name: Customer Care Executive
Salary: ₹22,000 –₹38,000 per month
Company Name: HDFC Bank
Location: Tirupati, Andhra Pradesh
Qualification: 10th, 12th, Graduation
Language: English/Hindi
Job Info –
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- Lobby Management Queue handling Proper housekeeping, upkeep, etc.
- Ensure quality customer service is delivered Escalate irate customers to the Teller Authorizer or BM Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area Monitor all complaints received and ensure that complaints are closed within the TAT Ensure customer communication on closures Check with customers if the process of complaint resolution has been managed well Preventive complaint management Asking for feedback from customers, who may not be complaining
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