HCL Technologies Job Recruitment 2023 – IT Company Job – Senior Analyst Posts

Around 4.6-8 years of SRE hands on exposure with development, SRE toolsets and automation
Should have development (Java or Php or Python) background with strong code handling capabilities and UI development knowledge in (React JS) Or at least should have supporting experience (L3) of applications and scaled infrastructure with any cloud technology
Should have technically worked on at least couple of end to end SRE assignments with an automation mindset and proven capabilities
Engineers worked on SRE transformation of traditional IT Support, adoption of MLOPS/AIOPS are the most preferred
Should be very good at Shell & Python scripting, Linux Commands, Jenkins Jobs, CICD Setup, Docker, Kubernetes &Terraform. Good experience in SQL is preferred.
Experience with Auto scaling, Self-healing mechanism, Chaos Engineering, Performance optimization techniques are an advantage.
Hands on with any Cloud Technology (AWS/Azure/GCP) and/or Should have worked on large scale Data Centres Operation preferably with volume above 5K TPS
Monitoring & alerting experience with AWS, New Relic, DataDog, PagerDuty, Splunk, Prometheus, Grafana, Kibana, ELK etc. Should be able to build & configure customized dashboards

• To maintain high login Efficiency (Availability) for customers.
• To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
• To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
• Work on value adding activities such Knowledge base update and self development.
• To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.