HCL Recruitment 2022 – HCL Careers – Analyst Posts

Job Title: Analyst

Salary Package: ₹28,000 – ₹40,000 a Month

Company Name: HCL Technologies

Job Location: Bangalore, Karnataka

Qualification : Bachelor’s Degree

Job Info: 

          • To maintain high login Efficiency (Availability) for customers.
          • To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
          • To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
          • Work on value adding activities such Knowledge base update and self development.
          • To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
          • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.

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