Job Position: VOICE-CUSTOMER SERVICE
Company Name: Genpact
Qualification: Graduation
Job Location: Jaipur,Rajasthan
Salary: Up to 4 LPA (Expected)
Job Description:-
Job Description:-
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands–and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Responsibilities
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and advance product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
Only Non-technical graduates are eligible
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)
Jaipur Mega Walk-In Drives for Voice- Customer service from 4th July 2023 to 6th July 2023
Subskill Set: Voice, Customer support, Customer service, Calling, International BPO, BPO, US Calling, Tele calling
Time: 11:30 AM to 1:30 PM
Location: Plot No 1, Jawahar Lal Nehru Marg, near Venkateshwara Temple, Sector 9, Malviya Nagar, Jaipur, Rajasthan 302017
Shift- Ready to work in any shift (24*7)
Work from office only
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.