Flipkart Job Openings For Freshers – Manager Customer Experience Posts

Job Title: Manager Customer Experience

Salary Package: ₹25,000 – ₹38,000 a month

Company Name: Flipkart

Job Location: Bangalore, Karnataka

Qualification :  Bachelor’s Degree

Job Info:

  • Define, implement and own the process for NPS / CSAT across the company for different businesses
  • Own the NPS / CSAT targets for the business and meet/exceed
  • Build for scale – drive improvement projects to elevate experience at a mass scale
  • Drive governance, review action plans and report out alarms (Risk opportunity assessment on regular basis)
  • Work cross-functionally to implement feedback loops at appropriate trigger points in the customer journey; optimize these over time
  • Evaluate all customer feedback and develop a weekly reporting cadence; share across business unit leadership
  • Identify trends and drive actions plans to address satisfaction issues; track these through implementation and assess impact
  • Conduct company-wide communications on NPS/satisfaction results, and work with business unit leadership to support KPI development for various teams reflecting these metrics
  • Work with the data team to define, develop and deliver NPS/satisfaction dashboard and performance reporting
  • Embed voice of the customer into company trainings and meetings
  • Drive change management throughout the organization from a people, process, and technology perspective

What will you need –

  • Effective stakeholder management
  • Excellent written and verbal communication skills required
  • Customer orientations and customer centric experience
  • Process Management
  • Strong problem solving, Strategy, Prioritization skills with an eye for detail
  • Ability to come up with lots of ideas and improvements
  • In-depth understanding of customer feedback model
  • Preferred – Six Sigma Green belt certified

Click Here : Apply Now

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