Customer Service Manager Job In Gurgaon | Refier Jobs

Job Title: Associate Director

Salary Package: ₹50000, – ₹80,000 a Month

Company Name: Refier

Job Location: Gurgaon

Qualification : Bachelor’s Degree

Job Info: 

    • 1. Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team

    • 2. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
    • 3. Maintain existing customer success metrics and data as directed
    • 4. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
    • 5. Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns and analyze trends to identify areas for improvement
    • 6. Work with the sales and marketing team to drill customer references and develop case studies
    • 7. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
    • 8. Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
    • 9. Hold product demonstrations for customers
    • 10. Improve onboarding processes
    • 11. Develop and execute reciprocal cross-promotion programs with business partners on social media sites and in developing online reviews for each other’s businesses

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