Job Title: Customer Service Associate
Salary Package: ₹30,000 – ₹45,000 a Month
Company Name: Amazon
Job Location: Chennai, Tamil Nadu
Qualification : Bachelor’s Degree
Job Info:
-
-
-
-
Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.
Responsibilities:
- Process and respond to emails and Phone calls received from publishers in German and English
- Respond to queries sent to the KDP forums
- Investigate payment concerns brought up by English and German-speaking customers
- Route legitimate payment concerns to Accounts Payable
- Reprocess stuck books through the system
- Route issues and bugs that need engineering expertise to the development teams
- Remove content as it is identified by the QA team
- Notify vendors that their content has been removed
- Maintain and improve a knowledge base with unique vendor requests and their solutions
- Work on developing canned responses for common questions
- Work with operations manager in documenting process flows
Key job responsibilities :
Process and respond to emails and Phone calls received from publishers in German and English
Respond to queries sent to the KDP forums
Investigate payment concerns brought up by English and German-speaking customers
Route legitimate payment concerns to Accounts Payable
Reprocess stuck books through the system
-
-
-