Customer Care Job For 12th Pass In Gurgaon | American Express Job Vacancy In Gurgaon

Job Title: Customer Care

Salary Package: ₹18,000 – ₹30,000 a Month

Company Name: Cacti Global

Job Location: Gurgaon, Haryana

Qualification : 12th Pass

Job Info: 

      • Handle customer queries
      • Handle escalations and display ownership and accountability on calls, emails and RM queries
      • Demonstrate in-depth process and system knowledge
      • Quick decisioning ability
      • Provide superior customer experience on calls to American Express Card Members.
      • Provide alternatives and apply superior service
      • Call handling skills to ensure best possible solutions and First Call Resolution (FCR) to card members.
      • Deliver to the Employees, Customer and Shareholder metrics as per goals
      • Adhere to quality and compliance guidelines.
      • Ability to take quick decisions and respond to Customer inquiries
      Business Outcomes:
      • Service no call handling skills to ensure best possible solutions & first call resolution to card members
      • Excellent service handling & feedback from consumer
      • Deliver to employees, customers & shareholder metrics as per goals
      • Adhere to quality & compliance guidelines
      Leadership Outcomes:
      • Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
      • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
      • Demonstrate learning agility, make decisions quickly and with the highest level of integrity
      • Lead with a digital mindset and deliver the world’s best customer experiences every day

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