Customer Care Job For 12th Pass In Gurgaon | American Express Job Vacancy In Gurgaon

Handle customer queries

Handle escalations and display ownership and accountability on calls, emails and RM queries

Demonstrate in-depth process and system knowledge

Quick decisioning ability

Provide superior customer experience on calls to American Express Card Members.

Provide alternatives and apply superior service

Call handling skills to ensure best possible solutions and First Call Resolution (FCR) to card members.

Deliver to the Employees, Customer and Shareholder metrics as per goals

Adhere to quality and compliance guidelines.

Ability to take quick decisions and respond to Customer inquiries

Service no call handling skills to ensure best possible solutions & first call resolution to card members

Excellent service handling & feedback from consumer

Deliver to employees, customers & shareholder metrics as per goals

Adhere to quality & compliance guidelines

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Lead with a digital mindset and deliver the world’s best customer experiences every day