Job Title: Customer Care
Salary Package: ₹18,000 – ₹30,000 a Month
Company Name: Cacti Global
Job Location: Gurgaon, Haryana
Qualification : 12th Pass
- Handle customer queries
- Handle escalations and display ownership and accountability on calls, emails and RM queries
- Demonstrate in-depth process and system knowledge
- Quick decisioning ability
- Provide superior customer experience on calls to American Express Card Members.
- Provide alternatives and apply superior service
- Call handling skills to ensure best possible solutions and First Call Resolution (FCR) to card members.
- Deliver to the Employees, Customer and Shareholder metrics as per goals
- Adhere to quality and compliance guidelines.
- Ability to take quick decisions and respond to Customer inquiries
- Service no call handling skills to ensure best possible solutions & first call resolution to card members
- Excellent service handling & feedback from consumer
- Deliver to employees, customers & shareholder metrics as per goals
- Adhere to quality & compliance guidelines
- Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Lead with a digital mindset and deliver the world’s best customer experiences every day