Call Center Jobs In Gurgaon For 12th Pass Freshers | 12th Pass Job In Private Ltd Company Gurgaon | 10th Pass Private Job For Freshers

Job Title: Call Center

Salary Package: ₹15,000 – ₹22,000 a Month

Company Name: FIS Global

Job Location: Gurgaon, Haryana

Qualification : 10th, 12th, Graduation

Job Info:

  • • Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
    • Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
    • Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
    • Ensures adequate phone coverage including making decisions regarding scheduling changes.
    • Acts as an escalation point for resolving the most difficult customer issues.
    • Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
    • Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
    • Serves as an escalation point for resolving the most difficult customer issues.
    • Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.

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