Call Center Jobs In Gurgaon For 12th Pass Freshers | 12th Pass Job In Private Ltd Company Gurgaon | 10th Pass Private Job For Freshers

Job Info:

• • Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
  • Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
  • Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
  • Ensures adequate phone coverage including making decisions regarding scheduling changes.
  • Acts as an escalation point for resolving the most difficult customer issues.
  • Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
  • Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
  • Serves as an escalation point for resolving the most difficult customer issues.
  • Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.

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