BPO Job For 12th Pass Freshers In Gurgaon | 12th Pass Job In pvt ltd Company

Job Name: : Voice / Blended

Salary:  ₹15,000 –₹22,000 per month

Company Name: Teleperformance

Location: Gurgaon, Haryana

Qualification: 10th, 12th, Graduation

Language: English/Hindi

Job Info – 

      • Manage large amounts of incoming phone calls
      • Generate sales leads
      • Identify and assess customers needs to achieve satisfaction
      • Build sustainable relationships and trust with customer accounts through open and interactive communication
      • Provide accurate, valid and complete information by using the right methods/tools
      • Meet personal/customer service team sales targets and call handling quotas
      • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
      • Keep records of customer interactions, process customer accounts and file documents
      • Follow communication procedures, guidelines and policies
      • Take the extra mile to engage customer

      Requirements and skills:

      • Proven customer support experience or experience as a Client Service Representative
      • Track record of over-achieving quota
      • Strong phone contact handling skills and active listening
      • Familiarity with CRM systems and practices
      • Customer orientation and ability to adapt/respond to different types of characters
      • Excellent communication and presentation skills
      • Ability to multi-task, prioritize, and manage time effectively

Send Resume  : 7011469043

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