Job Title: Customer Service Associate
Salary Package: ₹15,000 – ₹22,000 a Month
Company Name: Amex
Job Location: Gurgaon, Haryana
Qualification : Bachelor’s Degree
Job Info:
Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
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Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
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Adherence To Quality And Compliance Guidelines
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Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication.
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Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
Purpose of the Role: Ability to Address 2-3 conversations Simultaneously
Responsibilities:
Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Responsibilities:
Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Qualification :
Academic Background: Graduate
Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
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Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
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Ability To Take Independent Decision & Meet Stringent Deadlines
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Typing Speed (25- 35 Words/Minute)
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Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
Technical Skills/Capabilities: NA
Knowledge of Platforms: NA
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
Knowledge of Platforms: NA
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
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Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
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Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage