Job Title: Executive Inquiry Leader
Salary Package: ₹22,000 – ₹32000 a Month
Company Name: Amazon
Job Location: Bengaluru, Karnataka
Qualification : Bachelor’s Degree
1. Bachelor Degree (Any Stream) or advanced college education.
2. Fluency in English language. Proficient written and verbal communication and possess confidence to engage with the senior leadership in a time efficient manner.
3. Minimum of 4 years’ experience in customer service, operations management or escalations management.
4. Minimum of 4 years’ experience in project management.
5. Detail-oriented, analytical, proactive approach to problem-solving and identification.
6. Ability to translate technical jargon into everyday language and write executive summaries for senior leaders.
7. Ability to understand metrics, devise metrics to measure performance and drive improvement.
8. Strong interpersonal skills and ability to influence without authority on shared goals.
9. Working knowledge of MS Excel and MS Word.
10. Strongly advocate for customer experience by challenging status quo and pursues opportunities for reducing customer effort.
11. Self-directed worker and Ability to thrive in an ambiguous and fast-paced work environment.
12. Proven experience of solving problems and creating sustainable framework in an ambiguous and fast-paced work environment.
1. Strong writing skills
2. Problem Solving skills
3. Project and Program management experience
4. Experience with MS Excel, MS Word
5. Six Sigma Certification (not mandatory)