Job Title: Executive Inquiry Leader

Salary Package: ₹22,000 – ₹32000 a Month

Company Name: Amazon

Job Location: Bengaluru, Karnataka

Qualification : Bachelor’s Degree

Job Info:

The India (IN) Executive Customer Relations (ECR) team is part of the WWCS org and works on behalf of Amazon executives to resolve customer issues when the customers escalate to them directly. Occasionally, the Executives request a dive deep/ root cause analysis on customer escalations, which is called as an Inquiry. An inquiry is a ‘Day1 mechanism’ for Amazon to stay closer to the customer anecdote and the objective of an inquiry, in addition to resolve the customer issue, is to systematically escalate and fix the underlying defects to prevent recurrence of a similar escalation. The IN ECR VP Inquiries (VPI) team is responsible for ensuring that all leadership inquiries are routed to the respective owners and tracked to closure. The VPI team acknowledges the leadership inquiries and establishes the first contact with the customer within 24 hours to solve the customer issue. While the team tracks all SIMs for closure, it dives deep on CS-related summaries, where the underlying root cause is within the CS.

BASIC QUALIFICATIONS

1. Bachelor Degree (Any Stream) or advanced college education.
2. Fluency in English language. Proficient written and verbal communication and possess confidence to engage with the senior leadership in a time efficient manner.
3. Minimum of 4 years’ experience in customer service, operations management or escalations management.
4. Minimum of 4 years’ experience in project management.
5. Detail-oriented, analytical, proactive approach to problem-solving and identification.
6. Ability to translate technical jargon into everyday language and write executive summaries for senior leaders.
7. Ability to understand metrics, devise metrics to measure performance and drive improvement.
8. Strong interpersonal skills and ability to influence without authority on shared goals.
9. Working knowledge of MS Excel and MS Word.
10. Strongly advocate for customer experience by challenging status quo and pursues opportunities for reducing customer effort.
11. Self-directed worker and Ability to thrive in an ambiguous and fast-paced work environment.
12. Proven experience of solving problems and creating sustainable framework in an ambiguous and fast-paced work environment.

PREFERRED QUALIFICATIONS

1. Strong writing skills
2. Problem Solving skills
3. Project and Program management experience
4. Experience with MS Excel, MS Word
5. Six Sigma Certification (not mandatory)

Amazon Job Recruitment 2022 || Executive Inquiry Leader || Job In Bengaluru

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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