Amazon Job Openings 2023 – Urgent Job Near Me For Graduates

• • The India (IN) Executive Customer Relations (ECR) team is part of the WWCS org and works on behalf of Amazon executives to resolve customer issues when the customers escalate to them directly. Occasionally, the Executives request a dive deep/ root cause analysis on customer escalations, which is called as an Inquiry. An inquiry is a ‘Day1 mechanism’ for Amazon to stay closer to the customer anecdote and the objective of an inquiry, in addition to resolve the customer issue, is to systematically escalate and fix the underlying defects to prevent recurrence of a similar escalation.

    The Executive Inquiry Leader is an individual contributor role and will be responsible for owning an inquiry from start to finish, dive deep into customer issues building the complete history of customer contacts and preparing the interim/ final responses to the requesting executive following the narrative style format. The Executive Inquiry Leader is required collaborate with regional and global stakeholders within and outside WWCS to identify process standards and drive process improvement initiatives, including the scoping and implementation of projects stemming from escalations and effectively communicate with both internal and external customers by adjusting your communication style to your audience. An ideal candidate for this role should have proven expertise in communication skills, analytical approach and logical reasoning, complex problem solving, stakeholder management including PR, Public Policy and Legal counsels.

    BASIC QUALIFICATIONS

    1. Bachelor Degree (Any Stream) or advanced college education.
    2. Fluency in English language. Proficient written and verbal communication and possess confidence to engage with the senior leadership in a time efficient manner.
    3. Minimum of 4 years’ experience in customer service, operations management or escalations management.
    4. Minimum of 4 years’ experience in project management.
    5. Detail-oriented, analytical, proactive approach to problem-solving and identification.
    6. Ability to translate technical jargon into everyday language and write executive summaries for senior leaders.

    PREFERRED QUALIFICATIONS

    1. Strong writing skills
    2. Problem Solving skills
    3. Project and Program management experience
    4. Experience with MS Excel, MS Word
    5. Six Sigma Certification (not mandatory)

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