Job Title: Customer Service Manager
Salary Package: ₹18,000 – ₹25,000 a Month
Company Name: Air India Limited
Job Location: Pan India
Qualification : Bachelor’s Degree
Job Info:
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Responsible for providing best-in-class voice-based customer support services to Air India customers by managing end to end operations of the customer support unit.
Key Responsibilities- End-to-end ownership of voice-based customer support services at Air India.
- Ensure adherence to all TATs and SLAs to ensure smooth customer service operations.
- Attract, supervise, train, develop and motivate the performance of staff for enhanced customer experience.
- Develop, manage, and execute customer delight programs.
- Monitor and Evaluate customer support operations through various internal and external reviews.
- Develop and maintain a solid working knowledge of the aviation services industry.
Skills & Attributes
- Self-starter and should be able to drive multiple initiatives.
- Hands-on experience in managing voice-based CS unit/BPO operations.
- Excellent written and oral communication skills.
- Should be digital savvy and comfortable with all modern work management tools.
Work Experience
- 5-12 years of work experience in Contact center/BPO/Banking role, Aviation based CS experience will be preferred.
Qualification
- Graduate from a recognized university, MBA will be preferred
Interview Address :
For Direct walk in interview on 23 Jan 2023 visit -4, Sri Aurobindo Marg, Indian Institute of Technology Delhi, Hauz Khas, New Delhi, Delhi 110016
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