Amazon Careers – Support Ops Manager – Job For Graduates

Job Title: Support Ops Manager

Salary Package: ₹20,000 – ₹30,000 a Month

Company Name: Amazon

Job Location: Bengaluru , Karnataka

Qualification : Bachelor’s Degree

Job Info:

      •  An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.

        Key job responsibilities
        • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
        • Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
        • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
        • Partner and communicate with stakeholders to ensure consistent employee experience.
        • Lead team meetings focused on team performance, policy and site updates, and team-building activities.
        • Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
        • Initiate and drive process improvements.
        Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.


        • Any graduate and above (or) an equivalent degree with people managerial experience.
        • Demonstrated team-building skills within own team or across other teams.
        • Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.
        • Demonstrated skill in developing and implementing new strategies and procedures.
        • Demonstrated ability to devise and communicate administrative and procedural decisions.
        • Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
        • Proven ability to report and analyze data.
        • Demonstrated ability to initiate and drive process improvements.
        * With minimum of one year of direct people management experience.


        People Management Skills:
        • Demonstrated ability to develop, direct, and manage a team.
        • Skilled in developing and implementing new processes and procedures.
        • Ability to organize, prioritize and schedule work assignments.
        • Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
        • Demonstrated passion for delivering a positive Customer experience.
        • Ability to perform ambiguous tasks without guidance and support.

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