Amazon Careers – Support Ops Manager – Job For Graduates

 An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.

Key job responsibilities
• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
• Partner and communicate with stakeholders to ensure consistent employee experience.
• Lead team meetings focused on team performance, policy and site updates, and team-building activities.
• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
• Initiate and drive process improvements.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.

BASIC QUALIFICATIONS

• Any graduate and above (or) an equivalent degree with people managerial experience.
• Demonstrated team-building skills within own team or across other teams.
• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.
• Demonstrated skill in developing and implementing new strategies and procedures.
• Demonstrated ability to devise and communicate administrative and procedural decisions.
• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
• Proven ability to report and analyze data.
• Demonstrated ability to initiate and drive process improvements.
* With minimum of one year of direct people management experience.

PREFERRED QUALIFICATIONS

People Management Skills:
• Demonstrated ability to develop, direct, and manage a team.
• Skilled in developing and implementing new processes and procedures.
• Ability to organize, prioritize and schedule work assignments.
• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
• Demonstrated passion for delivering a positive Customer experience.
• Ability to perform ambiguous tasks without guidance and support.