Airtel Recruitment 2022 – Head – Customer Experience – Job For Graduates

Job Title: Head – Customer Experience

Salary Package: ₹20,000 – ₹28,000 a Month

Company Name: Airtel

Job Location: Gurugram, Haryana

Qualification :  Bachelor’s Degree

Job Info:

        1. Head the Customer experience Operations (Including Call center, Social media, IVR etc)
        2. Also lead the customer experience for B2B businesses (Large corporates)
        3. Lead the Customer experience products for the bank (NPS, Individual products)
        4. Lead the regulatory perspective for customer experience (Represent Airtel Payments Bank from the Customer experience standpoint in front of the RBI)
        5. Regular interactions with RBI in Mumbai
        6. Teams that this person would be heading: Call center ops, Customer grievance ops, CX operations, CX Regulatory
        7. Softer aspect: Empathy but should be overall aggressive
        8. Designation- VP
        9. Prior experience in Consumer Tech companies/Indian Banks/MNC Banks/NBFCs/Fintechs

        Click Here : Apply Now

Leave a Reply

Your email address will not be published. Required fields are marked *