Post Name Executive – Social Media (ORM) Date September 19, 2023 Short Info. Indigo Airlines is inviting applications for the position of Executive – Social Media (ORM) Here you are given complete information about the job. Must read the complete article for complete information.
Indigo Airlines Recruitment 2023 Overview
| Company Name | Indigo Airlines |
| Post Name | Executive – Social Media (ORM) |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Airlines |
| Location | Gurgaon |
| Category | Tech Hiring |
| Official Website | Indigo Airlines |
| Salary | UPTo 3.0LPA + Incentives |
About Indigo Airlines Company
The airline was founded as a private company by Rahul Bhatia of InterGlobe Enterprises and Rakesh Gangwal in 2006. It took delivery of its first aircraft in July 2006 and commenced operations a month later. The airline became the largest Indian carrier by passenger market share in 2012.
Why Should You Join
“There are many reasons why I want to be Cabin Crew with IndiGo Airlines. However, the notable ones include the fact you are a brilliant employer who understands how having a highly-engaged workforce naturally leads to better customer service.
Responsibilities :
Understand and address the consumer queries effectively and actively on social media platforms.
• Identify the need to assign the case to social out calling team or CR team basis the
sensitivity of the case.
• Establish the facts and gather details about the specific case by using the available tools, data and
coordinating with different departments.
• Connect with the customers on a call to pacify the customers/social audience by giving proper
resolution in line with policies and empowerment.
• Actively draft and publish communication for pro-active social care for customers.
• Flag off and report perceived threat on social media to the larger social group and stay
prepared with media statement.
• Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with
sensitive cases.
• Tag/Categorize the cases as per the respective departments.
• Share feedback with the respective departments/Airport wherever required.
• Build brand love and drive positive engagement on social media platforms.
• Manages social media volume with consistency and to manage their own quality of
responses.
Education Requirement :
- Bachelor’s Degree
Skills Requirement
- In-depth knowledge of various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn), including their features, algorithms, and best practices for engagement.
- Skills in creating compelling and relevant social media content, including text, images, videos, and graphics, tailored to each platform.
- Ability to use social media analytics tools to track and measure the impact of social media efforts, including key performance indicators (KPIs) like engagement rates, reach, and sentiment analysis.
- Understanding of search engine optimization (SEO) principles to ensure that positive content ranks higher in search engine results.
- Creating and managing a content calendar to schedule and organize social media posts and campaigns.
- Building and nurturing an online community of brand advocates, influencers, and loyal customers.
Location
Gurgaon, Haryana
How To Apply For a Indigo Airlines Executive – Social Media (ORM)
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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