Job Title: Assistant Manager
Salary Package: ₹22,000 – ₹38,000 a Month
Company Name: Wipro Limited
Job Location: Pune, Maharashtra
Qualification : Bachelor’s Degree
Job Info:
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Roles & Responsibilities:
- Updates himself/herself regularly with Company policies on Information Security Management System.
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.
Finance & Accounting Ops
· Hands on experience with sound knowledge in basic Accounting terms Concepts, Journal Entries, Reconciliation
· Ability to effectively direct and supervise the team