Flipkart Job Vacancy In Mohali – Job For Undergraduates – Subject Matter Expert Posts

• Handle team queries. Assist team with complex ticketing, offline and reissuance queries.
• Monitor team SLA, productivity, quality & AHT and drive improvement with required case scrubs & analysis.
• Report bugs/breakages to tech and identify scope for automation within the processes.
• Coordinate with diff depts to resolve escalations cases received from passengers and other teams.
• Identify cases that could auto or incorrectly coming into the queue.
• Coordinate with finance to identify untraced bookings and take necessary action.
• Work on reduction of errors for BQ performers and validate all LOB errors.
• Coordinating with the training and quality team for the individual’s performance improvement.
• Participating in internal & external calibration sessions with Quality/Operations.
• Willing to work in rotational shift with rotational week off’s.

What you’ll need:

• Graduate / Diploma (10 + 2 + 3 / 10 + 3)
• IATA Preferred though not mandatory
• Written & Spoken English & Hindi (neutral accent)
• Currently working in Sr. executive / SME position for last  1-2 yrs.
• Overall experience of 3-4 yrs in travel operations.
• Should have analytical skills.
• Working knowledge of GDS (Amadeus/Galileo ) , ticketing, reissuance, cancellation & refunds.
• Working knowledge of Sales force is a plus.

Skills Required: