1500+Post~Wipro Job Vacancy In Bangalore | Work From Home Job For Freshers 2022 | Private Company Job For Fresher 2022

Job Info:

• • • Review performance dashboard and the scores for the team
      Support the team in improving performance parameters byproviding technical support and process guidance
      Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
      Ensure standard processes and procedures are followed to resolveall client queries
      Resolve client queries as per the SLA’s defined in thecontract
      Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
      Document and analyze call logs to spot most occurring trends .

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