Job Title: System Engineer
Salary Package: ₹18,000 – ₹38,000 a Month
Company Name: Kotak Mahindra Bank
Job Location: Noida, Uttar Pradesh
Qualification : 10th, 12th, Graduation
Job Info:
-
-
-
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolut
-
-
Click Here : Apply Now
Tags ; part time jobs in noida for 12th pass students,urgent job in noida 12th pass,noida company job 12th pass 2022,12 pass job vacancy in noida for female only,12th pass job in noida