Job Title – Product Technical Analyst
Company Name – Zycus
Qualification – Graduation
Location – Mumbai, India
Salary – INR 4,50,000 to INR 5,00,000 LPA
Job Info.:-
Required Qualifications & Skills:-
Education: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science
Experience Level: 0-1 year
Strong written and verbal communication skills.
Willingness to work in 24 X 7 shifts
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to learn, execute and excel. Multitask and work with priorities
As a Product Technical Analyst at Zycus, you will:-
Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Walk-In Drive Details:-
Walk-In Drive Date: 27th May 2023
Time: 10:000 AM to 4:00 PM
Venue:
Zycus Infotech Pvt Ltd.
Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.