Job Title – Technical Support Engineers
Qualification – B.E/B.Tech/M.E/M.Tech/BCA/MCA/MSc
Company Name – Zoho
Location – Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Salary – Rs. 2 to 4 LPA
Job Info.:-
Qualifiction:- B.E/B.Tech/M.E/M.Tech/BCA/MCA/MSc
Batch:- 2020 to 2023
Experience:- 0 -2years
Good Communication
Willing to learn
Job Description:
Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
Build a rapport with customers with clear and confident communication.
Focus on customer satisfaction and first-time-resolution.
Engage with the technical team to provide faster resolutions to technical issues.
Work closely with the technical content team to identify gaps in the help module.
Should be willing to work night shifts.