Post Name Administrator Date October 3, 2023 Short Info. Wipro Limited is inviting applications for the position of Administrator Here you are given complete information about the job. Must read the complete article for complete information.
Wipro Limited Company Recruitment 2023 Overview
| Company Name | Wipro Limited |
| Post Name | Administrator |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | IT Company |
| Location | Chennai |
| Category | Sales |
| Official Website | Wipro Limited |
| Salary | UPTo 4.0LPA + Incentives |
About Wipro Limited Company
The company initially started as a manufacturer of vegetable ghee/vanaspati, refined edible oil, etc. Gradually, it diversified into various other businesses. Currently, Wipro Limited is the world’s first PCMM Level 5 and SEI CMM Level 5 certified IT services company.
Why Should You Join
The purpose of this role is to resolve, maintain, and manage customer software/hardware/networks based on service requests raised by end users according to defined SLAs and ensure customer satisfaction.
Responsibilities :
Resolves service requests by maintaining quality parameters.
. Act as administrator of customer networks/servers/systems/storage/platforms/infrastructure and other equipment and track their proper functioning and maintenance.
. Track the number of devices (Home/Email/Chat/Call IMS) on which tickets were issued and ensure correct resolution according to defined resolution timeframes.
Perform root cause analysis of issued tickets and create an action plan to resolve the issue. To ensure proper customer satisfaction
Ensure acceptance and immediate resolution of high priority tickets/services
Install and configure software/hardware requirements based on service requests
100 according to priority of each issue % on-time delivery and ensure customer control
Provide application/user access according to customer needs and requirements and ensure timely resolution.
Track all tickets from reception to resolution stage according to customer-set resolution time
Education Requirement :
Bachelor’s Degree
Skills Requirement
Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk
Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment
Technical knowledge – knowledge of the various devices/network etc which the administrator have to service
Location
Chennai, Tamil Nadu
How To Apply For a Wipro Limited Administrator
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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