Post Name Associate Date August 12, 2023 Short Info. The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
Wipro Limited Recruitment 2023 Overview
| Company Name | Wipro Limited |
| Post Name | Associate |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | IT Company |
| Location | Multiple locations |
| Category | Private Jobs |
| Official Website | Wipro Limited |
| Salary | Upto 3.0LPA + Incentives |
Wipro Limited Limited
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
Why You Should Join
Responsibilities
· Acquire process knowledge from SME (Internal/Client) & be process certified.
· Participate and successfully complete role related training programs.
· Responsible for appropriately managing assigned tasks
· Responsible for processing transactions of low complexity.
· Ensure consistent productivity & accuracy as per team requirements.
· Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
· Provide prompt responses to queries from Internal or External stakeholders
· Follow Data Privacy and Code of Conduct standards
· Ensure compliance to Time Recording guidelines
· Adherence to floor policies, team schedule and leave plans.
- Be committed to perform the job to the highest possible standard
Client Centricity:
· Ask questions and show keenness to understand client perspective
· Meet timelines with minimal or no escalation
· Demonstrate responsiveness to client needs and requests
Effective Communication:
· Listen intently and ask questions to clarify understanding
· Understand given data and structure further communication based on the understanding
Collaborative Working:
· Work well with colleagues from different parts of the organization.
· Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
Problem Solving & Decision Making:
· Seek and analyze data and information pertaining to the issue at hand
· Display a sense of urgency in accomplishing goals and takes actions to ensure results.
Learning Agility:
· Demonstrate eagerness to learn on the job
· Apply learned concepts and skills on the job with guidance
· Seek necessary help to deliver results in new and ambiguous situations
Execution Excellence:
· Clearly understand work expectations & prioritize critical activities