Post Name Customer Service Representative Date August 22, 2023 Short Info. Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representatives
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Wipro Limited Recruitment 2023 Overview
Company Name | Wipro Limited |
Post Name | Customer Service Representative |
Job Type | Full Time Job |
Experience | 0 to 2 years |
Function/Business Area | IT Company |
Location | Noida |
Category | Sales |
Official Website | Wipro Limited |
Salary | UPTo 3.0LPA + Incentives |
About Wipro Limited Company
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representatives
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
our Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support operational improvement
Why You Should Join
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support operational improvement
Education Requirement
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)