Job Title: Technical Support Engineer
Salary Package: Up to Rs. 6 LPA
Company Name: Wipro
Job Location: Hyderabad
Qualification : B.E/B.Tech/Any Degree
Job Info:
Wipro, a global leader in technology services and consulting, is seeking a skilled and motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical assistance to our esteemed clients. Your primary responsibility will be to resolve technical issues promptly and ensure a seamless experience for our customers.
Responsibilities:
Respond to customer queries and technical issues via phone, email, or chat with a customer-first approach.
Diagnose and troubleshoot technical problems related to software, hardware, and network systems.
Guide customers through product usage and provide step-by-step solutions to technical challenges.
Collaborate with cross-functional teams to resolve complex technical issues and provide timely updates to customers.
Maintain accurate records of customer interactions, inquiries, and solutions provided.
Identify patterns in technical issues and contribute to knowledge base articles for continuous improvement.
Keep abreast of the latest technological developments and updates to enhance technical knowledge.
Adhere to service level agreements (SLAs) and ensure customer satisfaction metrics are met.
Requirements:
Bachelor’s degree in Engineering (B.E/B.Tech) or any other relevant degree.
Proven experience in technical support or a similar role is preferred.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal abilities.
Ability to multitask and work effectively in a fast-paced environment.
Familiarity with operating systems, software applications, and network troubleshooting.
Customer-centric mindset with a passion for delivering exceptional support.
Salary and Benefits:
The selected candidate will be offered a competitive salary package of up to Rs. 6 LPA, commensurate with qualifications and experience. In addition to the salary, Wipro offers a comprehensive benefits package, including health insurance, performance bonuses, and professional growth opportunities.
Join Wipro’s innovative team and embark on a rewarding career as a Technical Support Engineer. If you are passionate about technology and dedicated to providing top-notch technical assistance, we invite you to apply for this exciting opportunity.
To apply, please submit your updated resume along with a cover letter outlining your relevant skills and experience to [email address]. The application deadline is [insert date].
Note: Shortlisted candidates will be contacted for further evaluation. Wipro is an equal opportunity employer committed to fostering an inclusive and diverse workplace.