Wipro Job Recruitment 2022 | Associate Job In Chennai For Freshers | Private Company Job For Graduates | Wipro Career

Job Name: : Associate

Salary:  ₹25,000 –₹38,000 per month

Company Name: Wipro

Location: Chennai, Tamil Nadu

Qualification: 10th, 12th, Graduation

Language: English/Hindi

Job Info – 

• • • • • Support process by managing transactions as per required quality standards
          1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
          2. Document all pertinent end user identification information, including name, department, contact information and nature of problem orissue
          3. Update own availability in the RAVE system to ensure productivity of the process
          4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
          5. Follow standard processes and procedures to resolve all client queries
          6. Resolve client queries as per the SLA’s defined in the contract
          7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
          8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
          9. Document and analyze call logs to spot most occurring trends to prevent future problems
          10. Maintain and update self-help documents for customers to speedup resolution time
          11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
          12. Ensure all product information and disclosures are given to clients before and after the call/email requests

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