Urgent Opening For Technical Specialist At HCLTech Company

Job Opportunity at HCLTech: Technical Specialist

Location: Bangalore

Job Summary: HCLTech is looking for a Technical Specialist to join our team in Bangalore. As a Technical Specialist, you will play a critical role in providing technical support and expertise to ensure the smooth operation of our systems and services.

Qualification:

  • B-Tech

Experience:

  • 2.5-5 Years

Skills Required:

  • Privileged Account Management Implementation

Job Description: In this role, you will be responsible for providing support for on-call escalations and conducting root cause analysis of reported issues. You will work independently to resolve tickets within the agreed service level agreement (SLA) regarding ticket volume and time. It is crucial to maintain compliance with quality standards, regulatory requirements, and company policies.

As a Technical Specialist, you will also engage in value-added activities, including updating and managing the knowledge base, training new team members, and coaching analysts. Your primary goal will be to ensure a positive customer experience by achieving First Call Resolution and minimizing rejected resolutions or reopened cases.

To apply for the Technical Specialist position, please visit the following link: Apply Here.    Click on the link to access the application portal, where you can submit your application and relevant details. Ensure you provide all required information and upload your resume to be considered for this exciting opportunity. Don’t miss the chance to be part of our team and make a significant impact on technical support and solutions. Apply now!

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