Job Position: Service Desk Associate – Fresher (International Voice Support)
Company Name: Unisys
Qualification: Graduate
Job Location: Bangalore, Karnataka, India
Salary: Up to 5 LPA (Expected)
Job Description:
Join Unisys, a global IT solutions company, as a Service Desk Associate – Fresher. In this role, you will provide international voice support, resolve customer queries, and ensure exceptional customer service. Kickstart your career in IT support with Unisys!
Minimum Education Required:
Minimum qualification for any Engineering or Non-Engineering Graduates (2021 and 2022 Batches)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
You will be successful in this role if you have:
Excellent verbal and written communication.
Good Knowledge of Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)
Responsibilities:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Respond to customer queries and provide technical assistance via phone, email, or chat.
Diagnose and troubleshoot hardware and software issues.
Guide customers through step-by-step solutions in a timely and professional manner.
Escalate complex issues to the appropriate teams for resolution.
Document customer interactions and resolutions accurately.
Ensure customer satisfaction by delivering high-quality support.
Benefits:
Competitive salary package, up to 5 LPA.
Training and learning opportunities.
Career growth prospects in the IT support domain.
Exposure to global clients and diverse technical environments.
Collaborative and inclusive work culture.
How to Apply:
Interested candidates are requested to submit their updated resumes to the Unisys careers portal at [link]. Please mention “Service Desk Associate – Fresher – Bangalore” in the subject line of your application. Only shortlisted candidates will be contacted for further selection processes.
The first point of contact for all end user-reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system
Support multiple clients through customer service professionalism and insight
Note: The application deadline is [date]. Join Unisys and embark on a rewarding career in IT support. Apply now and be part of a global IT solutions company!