Job Title: Support Analyst
Salary Package: Min 8 LPA (Expected)
Company Name: Capgemini
Job Location: Mumbai
Qualification : Bachelor’s Degree
Job Info:-
Tech Mahindra is currently hiring a Support Analyst to join our dynamic team. As a Support Analyst, you will play a crucial role in providing technical assistance and support to our clients and end-users. Your primary responsibilities will involve troubleshooting and resolving software-related issues, providing timely solutions, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer queries and issues promptly and professionally via various communication channels, including phone, email, and ticketing system.
- Diagnose and troubleshoot software-related problems reported by clients and end-users, ensuring timely resolution and minimizing downtime.
- Collaborate with cross-functional teams to escalate complex technical issues and follow up on problem resolution.
- Document support processes, issue resolutions, and best practices for future reference.
- Continuously update knowledge of software products and industry trends to provide effective support and advice to clients.
- Assist in software testing and quality assurance activities to identify and rectify potential bugs or glitches.
Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving skills with a keen eye for detail.
- Excellent communication and interpersonal skills to effectively interact with clients and team members.
- Prior experience in technical support or customer service will be advantageous.
- Familiarity with software testing and debugging processes is a plus.
- Ability to thrive in a fast-paced and dynamic environment.
Salary Package: Minimum 8 LPA (Expected)
Company Name: Tech Mahindra
Job Location: Mumbai
Join us to embark on a rewarding career journey and be a part of a globally renowned IT company committed to fostering innovation and excellence in the technology sector. Apply now and take the first step towards shaping a successful future as a Support Analyst with Tech Mahindra.