Job Title: Non Voice Process
Salary Package: ₹18,000 – ₹25,000 a Month
Company Name: Tech Mahindra
Job Location: Noida, Uttar Pradesh
Qualification : Bachelor’s Degree
Job Info:
BPO Non Voice Process at Tech Mahindra:
• Must have excellent product knowledge
• Should have the maturity and experience to manage his/her team members and serve as a strong second line
• Should have the required expertise and analytical skills to provide strategic process improvement inputs – (operational excellence)
• Ownership on Quality performance of delivery
• Should be open to work 24/7
Role and Responsibilities:
• To motivate, develop and mentor team members in a dynamically changing environment.
• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
• Answer operations related queries from the client.
• Drive process performance to achieve and exceed SLA deliverable.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Candidate Specifications for TEAM LEADER – BPO Non Voice Process at Tech Mahindra:
Any Graduate (is a must)
Excellent verbal communication in English.
5 Years of experience in Domestic / International BPO.
Languages: English/Hindi
Technical Skills :
– System knowledge
– MS Office