Job Position: Chat Support
Company Name: Tech Mahindra
Qualification: Graduation
Job Location: Hyderabad
Salary: up to ₹30 k/month*
Job Description:-
Qualification required:
A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience.
Job Responsibilities:
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings.
Preferred skill:
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets.
Must be time flexible and able to work in a rotational shift system including holidays and weekends.
Selection Process:
Application Screening
Online Assessment
Technical Interviews
HR Interview
Final Selection