Tata Communications Work From Home – Customer Service Executive Posts – Job For Graduates

Job Title: Customer Service Executive – Service Delivery

Salary Package: ₹15,000 – ₹25,000 a Month

Company Name: Tata Communications

Job Location: Chennai, India

Qualification : Bachelor’s Degree

Job Info:

Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks Manage and monitor planning delivery of orders in terms of configuration management Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutions network improvement Responsible for hardware planning environment provisioning documentation

Broad outline of the Role

Scrutinize orders logged by sales teams for completeness before commencement of delivery process orders as per guidelines Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance

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