Job Title: Customer Service Executive – Service Delivery
Salary Package: ₹15,000 – ₹25,000 a Month
Company Name: Tata Communications
Job Location: Chennai, India
Qualification : Bachelor’s Degree
Job Info:
Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks Manage and monitor planning delivery of orders in terms of configuration management Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutions network improvement Responsible for hardware planning environment provisioning documentation