Job Title: Sr Customer Service Executive
Salary Package: Up to 6 LPA
Company Name: Tata Communications
Job Location: Noida
Qualification: Any Graduation
Job Info:
Monitor large computer networks and servers for problems from a central location
They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary coordination on certification field level testing
Coordinate with the technical teams for new enhancementsissue resolution
Set up configurations number of fibre pairs in the cable capacity landing stations
Manage the complete capacity distribution and traffic activation on the cable system
Track and monitor the environment performance to ensure minimal interruption to network transmission andor network switches
Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Broad outline of the Role
Has enough knowledge within Network Operations Support to allow them to apply their knowledge efficiently and work productively with broad instruction
Regularly participates in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network
Operations and Maintenance Works under direct supervision
Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback
Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation
Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation
Education Graduate in any discipline
Experience 4 8 years