Job Position: Associate – Lead Management – Customer Service
Company Name: Tata Capital
Qualification: Graduate
Job Location: Bangalore
Salary: Upto Rs 6 LPA
Job Description:
Tata Capital is currently seeking dedicated individuals to join our team as Associate – Lead Management – Customer Service in our 2023 recruitment drive. As an Associate, you will play a crucial role in managing and nurturing leads, ensuring excellent customer service, and contributing to the overall growth of our organization. This is a fantastic opportunity to work with a leading financial institution and make a positive impact on our customers.
Responsibilities:
Handle inbound and outbound calls to manage leads and provide information about Tata Capital’s products and services.
Qualify leads and follow up with potential customers to understand their requirements and provide appropriate solutions.
Maintain accurate and up-to-date customer records in the database.
Collaborate with sales teams and assist in coordinating customer meetings and appointments.
Address customer queries and concerns in a timely and professional manner.
Strive to achieve and exceed individual and team targets.
Qualifications:
Graduate degree in any discipline.
Excellent communication and interpersonal skills.
Strong customer service orientation and a desire to assist customers.
Ability to handle multiple tasks and prioritize effectively.
Proficient in using MS Office applications.
Prior experience in lead management or customer service is a plus.
Location: Bangalore
Benefits:
Competitive salary and comprehensive benefits package.
Opportunities for career growth and skill development.
Work in a dynamic and collaborative environment.
Chance to be a part of the renowned Tata Capital brand.
Make a positive impact on customers’ financial journeys.
Join Tata Capital and be a part of our commitment to delivering exceptional customer service. Apply now for the Associate – Lead Management – Customer Service position in our 2023 recruitment cycle and embark on an exciting career journey.
Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be assigned now or in the future.