Job Title – Associate – Infrastructure
Company Name – Sutherland
Salary – Rs 2 – 4 LPA
Qualification – Graduation
Location – Bangalore, India
Job Description:
Required Qualifications & Skills:-
Bachelor’s Degree in IT, Computer Science, or other related fields.
Experience: 0+ years in Fresher / Technical Support/ Customer Support
Fresher / Technical Support/ Customer Support
Strong communication and interpersonal skills.
Job Roles & Responsibilities:-
Provide Technical Support in a 24×7 environment on-call/ email/ chat support
Should be able to resolve production issues and requests based on the SLAs defined.
Diagnose and troubleshoot NetApp storage hardware issues
NetApp FAS series (7 & C Mode) and E series advanced concepts of Data ONTAP
Strong knowledge on Clustering and High Availability
Experience in ServiceNow ticketing tools.