Job Title: Service Desk Engineer
Company Name: SHL
Salary Package: Rs.1.4 to ₹ 5.5 LPA
Job Location: Gurgaon, Haryana, India
Qualification : Any degree Graduate
Job Info :-
Proven experience working on an IT Service Desk strongly preferred
Troubleshoot and provide resolution upon initial contact when possible, using remote management tools
Escalate or re-assign tickets to other departments when required
Maintain accurate up-to-date status on all tickets Ensure no tickets are older than 3 days in personal queue
Provide walk up/local IT support for hardware and software issues.