Post Name Customer Services Agent

Date August 07, 2023

Short Info. A multiple award-winning airline, Qatar Airways was announced as the ‘Airline of the Year’ at the 2022 World Airline Awards, managed by the international air transport rating organisation, Skytrax.

Welcome to a world where ambitions fly high!

Table of Contents

Qatar Airways Recruitment 2023 Overview

Company Name	Qatar Airways
Post Name	Customer Services Agent
Job Type	Full Time Job
Experience	0 to 2 years
Function/Business Area	Airlines
Location	Multiple locations
Category	Private Jobs
Official Website	Qatar Airways
Salary	Upto 3.0LPA + Incentives

About Qatar Airways

A multiple award-winning airline, Qatar Airways was announced as the ‘Airline of the Year’ at the 2022 World Airline Awards, managed by the international air transport rating organisation, Skytrax.

Welcome to a world where ambitions fly high!

Join our award-winning team of culturally-diverse professionals and take your career to new heights.

We are looking for talented individuals, to be part of our team based at our office in Ahmedabad, India

Why You Should Join

Based in Ahmedabad Contact Centre, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Key accountabilities will include:

Respond to customer queries over the telephone, email, fax, web chat, social media
Maintain and generate reports as required
Sell, up-sell and cross-sell Qatar Airways products and services to the customer
Complete fraud prevention checks
Make outbound calls to customers to provide information as and when it is required

Education Requirement

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Skills and Requirements

The successful candidate must have the following qualifications:
- High School Qualification with 1 year of customer service experience.
- Having a Reservation & Ticketing background (GDS system experience-Amadeus/SITA etc) is preferred.
- Having Contact center experience is preferred.
- Excellent written and spoken English, confident to articulate and comprehend in English and can hold the conversation.
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Flexible to work on 24x 7 shifts.
- Relocation to Ahmedabad is required.

Location

Ghaziabad, Uttar Pradesh

How To Apply For a Qatar Airways Customer Services Agent

To Apply For Customer Services Agent , Follow These Steps:

To begin, click the Apply Now button given below.
You can now access the official website.
Read the official announcement for further information.
Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
You press the final submission button at this point and wait.
On your screen, your application form will display.

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Qatar Airways Job Vacancy 2023 – Customer Services Agent Posts – 10th Pass Airlines Job In Ahmedabad