Post Name Sales Operations Agent Date August 04, 2023 Short Info. Qatar Airways currently flies to more than 160 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the ‘World’s Best Airport’ in 2021 and 2022 consecutively. This year, Hamad International Airport has been ranked by Skytrax as the second-best airport in the world, and received the ‘Best Airport in the Middle East’ accolade for the ninth time in a row, as well as ‘World’s Best Airport Shopping.
Qatar Airways Recruitment 2023 Overview
| Company Name | Qatar Airways |
| Post Name | Sales Operations Agent |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | airlines |
| Location | Mumbai |
| Category | sales |
| Official Website | Qatar Airways |
| Salary | UPTo 3.0LPA + Incentives |
About Qatar Airways Company
Qatar Airways currently flies to more than 160 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the ‘World’s Best Airport’ in 2021 and 2022 consecutively. This year, Hamad International Airport has been ranked by Skytrax as the second-best airport in the world, and received the ‘Best Airport in the Middle East’ accolade for the ninth time in a row, as well as ‘World’s Best Airport Shopping.
We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team in Mumbai, India.
In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.
Provide five-star customer support to Travel Agencies, Corporate Customers and internal stake holders.
Respond professionally to all day to day reservations, Ticketing, Refunds, ACMs queries and achieve customer satisfaction.
Why You Should Join
- Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
- Maintain customer database for all customer segment and provide customer-friendly, value added instruction to key trade customers, QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
- Prepare DSRs and liaise with Finance on reconciliation of sales.
- Provide five star support to contracted Corporate accounts by maintaining active communication regarding customer offerings and product enhancements through regular eNL.
- Handle multi-products and services as required by the business
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Issuance and re-issuance of tickets.
Education Requirement
- Bachelor’s Degree
- 1 year of similar work experience
- Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
- Should be Fluent in English & local language.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
Skills and Requirements
- Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.Together, everything is possible