Post Name Customer Services Agent Date August 28, 2023 Short Info. Based in Ahmedabad Contact Centre, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds.
Qatar Airways Recruitment 2023 Overview
| Company Name | Qatar Airways |
| Post Name | Customer Services Agent |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Airlines |
| Location | Ahmedabad |
| Category | Sales |
| Official Website | Qatar Airways |
| Salary | UPTo 3.0LPA + Incentives |
About Marriott Hotels Resorts Company
Based in Ahmedabad Contact Centre, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
Why You Should Join
· Respond to customer queries over the telephone, email, fax, web chat, social media
· Maintain and generate reports as required
· Sell, up-sell and cross-sell Qatar Airways products and services to the customer
· Complete fraud prevention checks
· Make outbound calls to customers to provide information as and when it is required
Education Requirement
Bachelor’s Degree
Skills and Requirements
- Competitive salary package.
- 8 weeks of professional training based on our main system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts.
- A fast-paced, dynamic and engaging work environment.
- Incredible travel benefits package to explore the world with us (including 1 annual leave ticket for you and discounted flight tickets for family and friends)
- Social benefits package (including medical insurance and yearly bonus)