Job Title – Cloud Service Operations Engineer, Associate
Company Name – PTC Software
Qualification – Graduation
Location – Pune, Maharashtra, India
Salary – Rs. 2 to 4 LPA
Job Info.:-
Preferred Experience:- 0 – 1 year of hands-on experience with Windchill PLM, Linux, and Cloud Providers.
Must have skills:-
Command line Linux Skills
Java, DBMS, Apache webserver – basic understanding
Awareness/Experience using a Ticketing System like Salesforce or Service Now
Understanding of Cloud and Support stack
Strong, proven diagnostic and Troubleshooting Skills
Problem-solving and communication skills, in particular with the customer.
Good Communication Skills; Verbal and Written
Roles & Responsibilities:-
Install and resolve install issues for PTC Application and its supporting 3rd Party Software (COGNOS, Solid Works, etc.).
Deploy and resolve issues for customer change packages (for example: Windchill Builds).
Deploy CPS, MOR Updates and Temp Patches. Evaluate install and deployment procedures for required changes based on version changes of PTC Application and its supporting 3rd Party Software.
Configure PTC Application and its supporting to 3rd Party Software according to documented PTC Cloud Standards.
Execute basic maintenance activities (for example: data purge, patching, security updates, etc.).
Execute PTC Application System Administration Tasks (following documented PTC Cloud standards)