Job Position: Quality Specialist
Company Name: PhonePe
Qualification: Graduate
Job Location: Bengaluru
Salary: up to ₹6.4 LPA*
Job Description:-
Requires Bachelors’s/master’s degree from any stream.
Job Responsibilities:
Interpret and implement Quality Assurance/Quality Management programs
Evaluate the adequacy of the existing Quality audit framework and apply/recommend continuous improvement techniques to maintain a best-in-class Quality Management process.
Perform Quality audits and devise procedures and directions for recording and reporting this data
Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
Preferred skill:
Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
Derive themes and insights basis audits completed that can translate into actionable process improvement items
Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skills.
Selection Process: Caterpillar Recruitment 2023
Application Screening
Online Assessment
Technical Interviews
HR Interview
Final Selection