Job Position: Quality Specialist
Company Name: PhonePe
Qualification: Any Graduation
Job Location: Bangalore
Salary: Up to 6 LPA (Expected)
Job Description:-
Interpret and implement Quality Assurance/Quality Management programs
Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
Perform Quality audits and devise procedures and directions for recording and reporting this data
Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
Derive themes and insights basis audits completed that can translate into actionable process improvement items
Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill.
How to Apply?
As always, look through the particulars on this page.
After reading, scroll through to spot the apply link.
Click on the apply link to get diverted to phonepe.com website.
Enter the details as per the instructions provided.
Cross-check the provided details before submitting the application.