Job Title: Quality Specialist
Salary Package: up to ₹6 LPA*
Company Name: PhonePe
Job Location: Bangalore
Qualification : Graduate
Job Info:
PhonePe, India’s leading digital payments platform, is looking for a skilled and motivated Quality Specialist to join our dynamic team. As a Quality Specialist, you will be responsible for ensuring that our services and products meet the highest quality standards. Join us to contribute to the seamless user experience and enhance customer satisfaction.
Responsibilities:
Monitor and evaluate the quality of customer interactions and transactions.
Conduct audits and assessments to identify areas for improvement.
Analyze data to provide insights into customer service performance.
Collaborate with various teams to implement quality improvement initiatives.
Develop and update quality standards, guidelines, and procedures.
Provide feedback and coaching to team members to enhance performance.
Act as a subject matter expert for quality-related queries.
Keep abreast of industry trends and best practices in quality management.
Requirements:
Graduation from any recognized university or educational institution.
Proven experience in quality assurance or a related field is desirable.
Strong analytical skills with attention to detail.
Excellent communication and interpersonal abilities.
Ability to work independently and in a team-oriented environment.
Familiarity with quality management tools and techniques.
Knowledge of digital payments and fintech industry is a plus.
Salary and Benefits:
The selected candidate will receive a competitive salary package of up to ₹6 LPA, as per industry standards. In addition to the salary, PhonePe offers various benefits, including health insurance, performance bonuses, and opportunities for professional growth.
Join our innovative team at PhonePe and play a pivotal role in maintaining our commitment to quality and customer satisfaction. If you are passionate about delivering excellence and making an impact in the digital payments space, we invite you to apply for this exciting opportunity.
To apply, please submit your updated resume along with a cover letter highlighting your relevant skills and experience to [email address]. The application deadline is [insert date].
Note: Only shortlisted candidates will be contacted for further evaluation. PhonePe is an equal opportunity employer committed to diversity and inclusion in the workplace.