Job Title: Phone Banking Officer
Location: Multiple Location In india
Experience: 0-5 years
About the Role:
As a Phone Banking Officer, you will play a pivotal role in enhancing our customers’ banking experience by providing comprehensive assistance and support. Engaging with customers across segments, you will be responsible for resolving queries, offering tailored solutions, and ensuring customer satisfaction. This role requires a keen understanding of customer profiles, banking behaviors, and portfolios. In addition to providing efficient service, you will actively engage in cross-selling various banking products to existing customers, identifying sales opportunities, and contributing to revenue growth while maintaining a customer-centric approach.
Key Responsibilities:
- Query Resolution:
- Handle and resolve customer complaints promptly and effectively over the phone.
- Customized Solution Offering:
- Provide customers with relevant products and services based on their needs.
- Behold Our Values:
- Uphold principles of fairness in both customer interactions and product offerings.
- Providing 360-Degree Banking:
- Collaborate with internal teams to offer comprehensive banking solutions aligned with customer needs.
- Training:
- Support and participate in bank-wide training initiatives to enhance staff knowledge and improve cross-selling outcomes.
- Adherence to Compliance:
- Ensure compliance with information security norms and quality process standards.
Key Qualifications & Skills:
- Educational Qualification:
- Graduates
- Good Communication:
- Strong oral and written communication skills, with the ability to articulate ideas effectively.
- Customer Service Skills:
- Actively listen to customer grievances, making them feel valued and understood.
- Synergize with Team:
- Willingness to collaborate with various teams for on-ground support and contribute to a positive working environment.
- Proactivity:
- Address customer concerns proactively by providing viable solutions.
